How much will delivery cost?
The cost of delivery is calculated based on a number of variables including; destination, weight and service type. The final delivery cost will be displayed in the checkout. As each item is made for each customer, we only offer one type of delivery.
Where we deliver goods?
We deliver to over 70 countries worldwide.
What delivery method do we use?
For UK orders we use Royal Mail
Our Standard service uses Royal Mail second class and this will be with you within around 3 working days.
For international delivery we use Royal Mail. Prices will depend on your basket size and postage destination. Orders with free delivery will be sent with either service depending on destination, weight and value.
Delivering to your address
Once an order has been processed the delivery address for that order cannot be changed.
Please provide us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call they will leave a card. You can phone them to arrange delivery for another day or collect your goods from your local depot.
We have a Standard, Royal Mail service for international orders.
Our Standard delivery is free over certain order thresholds. Spend over 100 GBP in Europe, USA and Canada or 200 GBP for the rest of the world to qualify for free Standard delivery. Orders with standard delivery will be sent with either Royal Mail depending on destination, weight and value.
Our Royal Mail International delivery uses either Royal Mail IInt Signed or Royal Mail Int Tracked*. With this service your order should take 1-2 days to process and be dispatched and usually arrives within 7-10 days to Europe and 10-15 days to the rest of the world. Please note this service may require a signature upon delivery.
*Orders to the USA & Canada will be sent with Royal Mail Int Tracked, which is a fully tracked service. Orders will take 1-2 days to process and be dispatched and usually take 9-10 days to arrive.
How quickly will my orders be dispatched?
If you choose our Standard service orders may take 1-2 days to process and dispatch and the delivery time will be longer.
Can all items be dispatched worldwide?
We ship most items worldwide although some are restricted depending on the exact shipping destination.
Will I have to pay customs charges in my country?
There is no import/export duty on goods shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included.
Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including the shipping charges) on all packages destined outside the European Union. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above. For details of customs charges please consult with your own customs authorities for the latest rates.
U.S.A Customs and Import Duty
All goods shipped to the USA & Canada are liable for import duty and taxes. This amount varies depending on the destination state and the type of goods ordered. There are many online duty calculators that can help you estimate what these charges will be. Alternatively please consult your local customs office or drop us an email.
When you select USD as a currency or choose a delivery destination outside the EU the Assos Factory Outlet website will automatically remove the 20% VAT you are not required to pay.
When you goods arrive at US customs you may be asked to provide the required registration / identification numbers for clearance (example include EIN, SSN, VAT, GST, RFC, etc.)
Please Note: Anyone who buys goods from abroad is classed as an "importer," whether the goods are for commercial resale or personal use.